Support

Common questions

A provider says Broken. What do I do?

Open it under Connections. The page says what the provider answered and why. Most of the time the key was deleted or regenerated: paste a new one and it checks right away.

Why does a number look old?

Each provider updates on its own schedule. Some report live, others once a day; every number shows how fresh it is and when we last checked. Check now asks again immediately.

Why didn't I get an alert?

Alerts go to the channels on each rule (Alerts page). Send a test from Channels to make sure they arrive. A spike needs a few days of history before it can tell what normal looks like.

Is my key safe?

Keys are read-only, encrypted before they're stored, and never shown again. Billeak can't change anything in your provider accounts.

How do I cancel or change plan?

Settings → Plan and billing. You keep the plan until the end of the period you paid for.